m-REACH Cancellation and Refund Policy

"Cancellation and Refund in First 30 Days "Cancellation and Refund Policy for Renewals "Requests to Cancel after Renewal Date "No Transfer of Funds Between Accounts "Contact and Billing Information "Balance Due Cancellation and Refund in First 30 Days If you are not completely satisfied with our m-REACH services, and you notify m-REACH in writing via email within the first 30 days of your contract that you wish to cancel, you will be given a full refund of the contract amount, excluding setup fees and overages. If a refund is due, you will be notified by e-mail; it can take up to 30 days after cancellation of your contract to receive your refund. If you have not received your refund after 30 days, please send an e-mail to sales@latchiya.com. Setup fees are refundable ONLY for the following reasons: You canceled the account order prior to activation This policy does not apply to any additional services, but not limited to, m-REACH services. Cancellation and Refund Policy for Renewals Charges for the renewal or purchase of m-REACH services will be refunded if written notification (either via e-mail message or fax transmission) is received no later than the tenth day following the renewal date. This ten day grace period applies to all plans. Note that refunds will not be granted if your written notification is received after the grace period. Warning: Your e-mail notification to us must be sent from the contact e-mail address that we have on file for your account. Likewise, if you fax your notification to us, your fax must be on letterhead. . Requests to Cancel After Renewal Date You must notify m-REACH before or within ten days of the Renewal Date on your contract if you wish to cancel an account. m-REACH does not offer prorated refunds for cancellation requests submitted after ten days of the renewal date. No Transfer of Funds Between Accounts m-REACH does not transfer funds from one account to another for any reason. Contact and Billing Information It is your responsibility to keep valid contact and billing information on your account. m-REACH will continue to send information regarding your account in accordance with the contact information you have provided in your Control Panel and upon registration. Balance Due Please be advised that the cancellation of an account does not release you from financial responsibility. If your account has a past due balance and you are not eligible for a refund, m-REACH Accounting department will continue collection efforts.


m-REACH is a mobile messaging application by Latchiya software systems pvt ltd, offering Bulk messaging, Mobile Coupons, Mobile marketing, Mobile Ticketing, Mobile Appointments, Picture Classifieds, Shortcode/Longcode, Enterprise Messaging, Polling/Voting/Feedback, SMS4Info, Business Templates and Enterprise messaging. (herein after referred to "Services") which are provided by m-REACH or its affiliates or third party service providers.


The services will be collectively referred to in these Terms of service as "m-REACH ", "we", "us", or "our". "You" and "Your" means You, Your Company, Your employees, and anyone who has access to use your m-REACH account. You must be minimum of eighteen (18) years old at the time of subscription to use any m-REACH service or product or any other eligible age as specified under the laws of the country.


m-REACH is offered to you on the condition that you accept these Terms of Service and the Additional Terms without modification. You agree to familiarize Yourself with, and to regularly review, the Terms of Service, the Additional Terms, and other terms and guidelines found throughout m-REACH and abide by them if You choose to use the sites, or accept the, services or benefits, to which such terms apply. m-REACH reserves the right to change any of the Terms of Service and any Additional Terms at anytime without notice. If m-REACH makes a material change to the Terms of Service, m-REACH will give you notice by email at the email address which you have given during signup for Your m-REACH account fifteen (15) days before such change is scheduled to take effect. If you continue to use m-REACH after any such changes, Your continued use will constitute Your consent to such changes. Any rights not expressly granted herein are reserved by m-REACH. In addition to your signup information and other information about you is subject to our Privacy Statement.